
VMD Support
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How do I order my printed brochures from your preferred printer?
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Cancelation/Refund Policy
You may cancel your order for a full refund as long as VMD has not started the process of work for that specific order. Purchases of website domains are nonrefundable. VMD offers a full refund fo...
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Turnaround Time
Property Videos will be ready for review in two (2) business days. If you shoot your video on a Monday then expect your video proof by Weds (end of business day)
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Weather FAQ (what happens in inclement weather situations)
Due to the distances that our photographers travel, we do not offer complimentary reshoots. You have up to 24 hours before your appointment to reschedule without any rebooking/cancelation fees. Whi...
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Photography Prep Info
For the best results, it is important that our photographers/videographers have a “photo ready” property to shoot. VMD field operators are not responsible for prepping the home and have been traine...
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Publish Property Site
Tutorial on How to Publish your Property Website: Instructions: Once logged in to the backend property editor, your properties VMD has created for you will be on the left side bar. Above the ad...
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Editing Interactive Floor Plans
Tutorial: Instructions: Once logged in to the backend property editor, your properties VMD has created for you will be on the left side bar. If you are not on the property you would like, you ca...
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How to Post a Virtual Open House
Tutorial: Instructions: Once logged in to the backend property editor, your properties VMD has created for you will be on the left side bar. If you are not on the property you would like, you ca...
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Edit/Add Details
Tutorial: Instructions: Once logged in to the backend property editor, your properties VMD has created for you will be on the left side bar. If you are not on the property you would like, you ca...
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Enable Lead Collection
Tutorial: Instructions: Once logged in to the backend property editor, your properties VMD has created for you will be on the left side bar. If you are not on the property you would like, you...