You may cancel your order for a full refund as long as VMD has not started the process of work for that specific order. Purchases of website domains are nonrefundable.
VMD offers a full refund for ALL on-site services (Photography/Floor Plans/Videos/Matterport Tours) that are canceled before the 24-hour window of the appointment date. Appointments that are canceled within the 24-hour period are subject to review by VMD management.
Once a VMD Pro visits your property then you are fully responsible for the total cost of the on-site services that have been ordered.
Appointments that are canceled within 24-hours of the appointment are subject to review by VMD management and may incur cancelation fees as determined by management.
Appointments that are canceled within 24-hours of the appointment and are rescheduled within 15 days of the original appointment may incur rebooking fees as determined by VMD management.
Please allow up to five (5) business days to have your refund processed.
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